We know you love your product or the gift you bought, and we're sad things didn't work out. Still, if you're not completely 100% happy with it, here's good news: You have 18 (Chai) calendar days from the day you receive it to send it back to us. After 18 days? If it's past that, you can still return most eligible items for store credit within 45 days.

 

To be eligible for a return:

Your item must be in the same condition you received: new, unworn, unwashed, with tags (if applicable), and in its original undamaged packaging.

Non-Returnable Items:

• Custom products (such as special orders or personalized items)
• Sale items, Flash Sales, Clearance, Deals, Discounted items, and Gift Cards.
• Beauty products, face masks, and accessories cannot be returned for hygiene reasons.
• Personal/personalized care goods, such as jewelry, face masks, beauty products. 
• Used/Worn Products.

You can try on clothes and shoes indoors (but you can't wear them). Please wear underwear or shapewear when trying on boxers or swimwear. The products should not be near cigarettes, cooking/food smells, or your amazing, beloved pets. 

 

Wrong Size

Before your purchase, make sure you are purchasing the correct size. We have size charts for each item if needed, and if not, please ASK us for any information before your purchase.

 

Incorrect order information:

Jewish Apparel (KA Design and Style) are not liable if an incorrect address is entered during checkout.  

 

Order cancellation:

Once you place your order, it is immediately sent to production for fast processing and shipping. Therefore, we cannot cancel orders that have already entered the production stage. If that happens, please get in touch with us as soon as possible.

 

Faulty or Wrong Item received:

We're sorry to hear that you've received an item that's not in perfect condition. We are human, and it can happen, but we can fix this for you. Faulty or Wrong Item received: We need to hear from you within 7 days of receiving your order.

 

Return Process for NON-damaged/wrong item:

1:

Complete the form in our Contact Us section in the Help Center. When you first contact us, please include the following information: Your Name, Email, Order Number, Product Name, or a link to the product, and tell us why you want to return your order. We will reply with instructions on how and where to send your package. Items returned to us must first be requested to be accepted.

2:

We will check your information and reply with instructions on how and where to send your package. Items returned to us must first request a return to be accepted.

3:

After your return is approved, the customer will be responsible for shipping the item back to us. We strongly advise adding tracking to your return. This way, you can ensure the safe return of your item and track the progress of your refund. Remember, proof of return is required for us to issue a refund. 

4:

When the item arrives at our facility and is inspected, we will issue a refund within 10-14 business days for the cost of the item, less the original shipping cost and $5 handling/shipping and original payment processing fee. If you return the item for store credit, we waive the $5 fee.

Please contact us if more than 15 business days have passed since we provided the refund.

 

Return Process for Faulty or Wrong Item:

1:

Go to the Contact Us section in the Help Center and complete the form. When you first contact us, please include the following information: Your Name, Email, Order Number, Product Name or a link to the product, and a description of what is wrong with the product.

2:

Please have an image of the faulty item ready. When you receive a reply from us, you must reply with the image (or a few) of the defective/damaged item. (As of now, you won't be able to attach the image to the contact form.)

3:

We will check your information/ images and reply with instructions on how and where to send your package. Items returned to us must first be requested to be returned to be accepted.

4:

After your return is approved, the item must be shipped to us in most cases.

5:

We'll take care of your replacement ASAP, at no charge, or we can provide store credit. The last thing we want is for you to be stuck with a damaged, defective, or incorrect item.

 

We DO NOT accept hand-delivered returns.

 

If you are unsatisfied with your order, please get in touch with our support. We will do our best to help you!

Customers will be responsible for paying return shipping costs.